REFUND POLICY

REFUND POLICY

Welcome to WonderTree!

This refund policy applies to all services offered by WonderTree.

At WonderTree, our primary goal is to provide an exceptional experience for all our users, especially those children with special needs who benefit from our augmented reality technology. We understand that on certain occasions, our solutions may not meet the expectations of all our users. For this reason, we have established a clear and fair refund policy to ensure our clients' satisfaction and peace of mind.

1. REFUND REQUEST TIMEFRAME

Users who are not completely satisfied with WonderTree's services have the right to request a refund within 30 calendar days from the date of their last purchase. We seek to provide sufficient time for our users to fully evaluate our services.

2. REFUND REQUEST PROCEDURE

To initiate the refund process, we request that users submit their request through our official support channels, indicating their full name, email address used for the signing into the WonderTree account, and a brief but detailed reason why they are requesting a refund. Our team is committed to handling these requests as efficiently and empathetically as possible.

3. REQUEST EVALUATION

All refund requests will be subject to a detailed review process by our client support team. This step is crucial to ensure that all requests meet our refund policy criteria.

4. REFUND PROCESS

Once the refund request has been approved, we will proceed with the refund using the same payment method used in the original transaction. Our goal is to complete this process within a reasonable time frame, thus facilitating a satisfactory resolution for the user.

5. ELIGIBILITY CRITERIA

For a refund request to be considered, it must meet certain conditions:

• It must be submitted within 30 days of the last purchase.
• The user must provide a valid justification for the request.

6. LIMITATIONS AND EXCEPTIONS

There are situations in which a refund request may not be eligible. These include:

• Unauthorized or fraudulent use of WonderTree services.
• Failure to comply with WonderTree's terms and conditions.
• Requests submitted outside of the 30-day timeframe.

7. DISPUTE RESOLUTION

In case of disputes related to the refund request, WonderTree reserves the right to make the final decision, based on available evidence and in accordance with the terms and conditions of our policy.

8. CONTACT US

If you have questions or concerns about this refund policy, please contact us through our contact page or through the information below.

WonderTree.

Email: [email protected]